Terms of service

Order Acceptance Policy: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Neuropathy Research Team reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Multiple Product Orders: For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

Out-of-Stock Products: We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Taxes: Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where The Neuropathy Research Team holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

Other Conditions: These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. The Neuropathy Research Team reserves the right to make changes to this site and these conditions at any time.

Typographical Errors: In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, The Neuropathy Research Team shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. The Neuropathy Research Team shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Neuropathy Research Team will issue a refund to your card in the amount of the incorrect price.

Copyright and Trademark Notice: Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of The Neuropathy Research Team., Copyright © 2025, ALL RIGHTS RESERVED.  You may use the content of this site only to shop in this store or place an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

External Links: This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that The Neuropathy Research Team is not responsible for the operation of or content located on or throughout any such site. 

Messaging Conditions & Terms: You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from The Neuropathy Research Team, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate.

Consent to receive automated marketing text messages is not a condition of any purchase. Messaging and Data rates may apply. Message frequency will vary. The Neuropathy Research Team reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of messages sent. The Neuropathy Research Team also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.

Not all devices or handsets may be supported and our messages may not be deliverable in all areas. The Neuropathy Research Team, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

You also agree to The Neuropathy Research Team Terms of Use and The Neuropathy Research Team Privacy Policy.

Cancellation: Text the keyword STOP, END, CANCEL, UNSCRIBE or QUIT to our shortcode to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our shortcode you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize or respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE, or QUIT keyword commands and agree that The Neuropathy Research Team and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from The Neuropathy Research Team through any other programs you have joined until you separately unsubscribe from those programs.

Help: Text the keyword HELP to our shortcode to return customer care contact information.

Customer Care: If you are experiencing any problems, please email us  and submit the details about your problem or request for support, such as a change of phone numbers, to  info@neuropathyrt.com.

This message program is a service of The Neuropathy Research Team located at 2601 Wyoming Blvd. NE, Albuquerque, New Mexico 87112.

Dispute Resolution:

1. General. In the interest of resolving disputes between you and The Neuropathy Research Team in the most expedient and cost effective manner, you and The Neuropathy Research Team agree that any dispute arising out of or in any way related to these messaging terms and conditions (“Messaging Terms”) or your receipt of text messages from The Neuropathy Research Team or its service providers will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Messaging Terms, or your receipt of text messages from The Neuropathy Research Team or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND THE NEUROPATHY RESEARCH TEAM ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.

2. Exceptions. Notwithstanding subsection (a) above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or The Neuropathy Research Team to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.

3. Arbitrator. Any arbitration between you and The Neuropathy Research Team will be governed by the Federal Arbitration Act and the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Messaging Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, or by calling the AAA at 1-800-778-7879, or by contacting The Neuropathy Research Team. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.

4. Notice Process. If you or The Neuropathy Research Team intends to seek arbitration, then the party seeking arbitration must first send a written notice of the dispute to the other party by U.S. Mail (“Notice”). The Neuropathy Research Team mailing address for Notice is: PO BOX 90906, Albuquerque, New Mexico 87199, Attn: Chief Executive Officer. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought (“Demand”). You and The Neuropathy Research Team will make  good faith efforts to resolve the claim directly, but if you and The Neuropathy Research Team do not reach an agreement to do so within thirty (30) days after the Notice is received, you or The Neuropathy Research Team may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or The Neuropathy Research Team must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. 

Fees. If you commence arbitration in accordance with these Messaging Terms, and the claim is more than $15,000 the payment of any fees will be decided by the AAA Rules. If the claim is for $15,000 or less, you may choose whether the arbitration will be conducted: (i) solely on the basis of documents submitted to the arbitrator; (ii) through a non-appearance based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11 (b), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse The Neuropathy Research Team for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. You and The Neuropathy Research Team agree that such written decision, and information exchanged during arbitration, will be kept confidential except to the extent necessary to enforce or permit limited judicial review of the award. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from you or The Neuropathy Research Team made within 14 days of the arbitrator’s ruling on the merits.

1. No Class Actions. YOU AND The Neuropathy Research Team AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Furthermore, unless both you and The Neuropathy Research Team agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

2. Modifications to this Arbitration Provision. Notwithstanding anything to the contrary in these Messaging Terms, if The Neuropathy Research Team makes any future changes to this arbitration provision, other than a change to The Neuropathy Research Team’s address for Notice,  you may reject the change by sending us written notice within thirty (30) days of the change to The Neuropathy Research Team address for Notice, in which this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and The Neuropathy Research Team.

3. Enforceability. If an arbitrator decides that applicable law precludes enforcement of any of subsection (f) above (addressing class, representative and consolidated proceedings) as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in court. If any other provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.